Ambrose
Get started
Legal

Terms of Service

Effective date: April 19, 2026 Last updated: April 19, 2026

These Terms of Service (“Terms”) govern your access to and use of the Ambrose software, the websites at strategicaiarchitects.com and ambrose.strategicaiarchitects.com, our mobile and messaging integrations (including SMS, email, voice, and WhatsApp messages routed through the GoHighLevel account you connect to the Service), and any related products (collectively, the “Service”) provided by Strategic AI Architects, LLC (“Strategic AI Architects,” “SAA,” “we,” “us,” or “our”).

By creating an account, signing up for a subscription, or otherwise using the Service, you (“you,” “User,” or “Customer”) agree to these Terms. If you are accessing the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

Not legal advice. This document is provided for informational purposes only and does not constitute legal advice. If you need legal advice, consult a licensed attorney.

1. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is intended for use by insurance professionals, healthcare-adjacent professionals, business operators, and similar adult users in a professional capacity.

You may not use the Service if you are barred from doing so under any applicable law, including U.S. export controls or sanctions.

2. Account registration and security

You agree to:

  • Provide accurate, current, and complete information when you register;
  • Keep your account credentials confidential and not share them;
  • Notify us promptly at security@strategicaiarchitects.com if you suspect unauthorized access;
  • Be responsible for all activity that occurs under your account, except where caused by our breach of these Terms.

3. Subscription, billing, and cancellation

3.1 Plans and fees

Ambrose is offered on a paid subscription basis. The current plan and pricing are displayed at signup. Unless otherwise stated, fees are billed monthly in advance through our payment processor (Stripe) and are non-refundable except as required by law or as specifically stated in these Terms.

3.2 Renewals

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date.

3.3 Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period; you retain access through that date. We do not provide refunds for partial periods, and you remain responsible for any fees accrued before cancellation.

3.4 Price changes

We may change subscription prices on no less than 30 days’ notice. Changes take effect at the start of your next billing period after notice. If you do not agree to a price change, your remedy is to cancel before the change takes effect.

3.5 Taxes

Fees are exclusive of taxes. You are responsible for any sales, use, value-added, or similar taxes assessed on your subscription, except taxes based on our net income.

4. Acceptable use

You agree not to:

  • Use the Service for any unlawful purpose, including violations of telemarketing law, consumer-protection law, anti-spam law, healthcare regulation, or financial regulation in your jurisdiction;
  • Use the Service to send unsolicited bulk communications (“spam”) via any channel including SMS, WhatsApp, email, or voice;
  • Send messages without proper recipient consent under the Telephone Consumer Protection Act (“TCPA”), CAN-SPAM, GDPR, ePrivacy, or any other applicable communications law;
  • Access or attempt to access the Service through any means other than the interfaces we provide;
  • Reverse engineer, decompile, or disassemble the Service except to the extent applicable law expressly permits;
  • Attempt to circumvent the PHI Rail, the Business Associate Agreement allowlist, or any other security control;
  • Probe, scan, or test the vulnerability of the Service except under a written authorization from us;
  • Use the Service to compete with us or build a competitive product;
  • Resell or sublicense the Service without our prior written consent.

5. Communications compliance — your responsibility

If you use the Service to send messages via WhatsApp, SMS, email, voice, or any other channel:

  • Consent. You are solely responsible for collecting, documenting, and honoring recipient consent in compliance with TCPA, CAN-SPAM, CASL, ePrivacy, and any other applicable law. Strategic AI Architects does not collect consent on your behalf.
  • Opt-out. You must process opt-out requests promptly and not message recipients who have opted out.
  • Templates and approvals. Where a channel (e.g., WhatsApp) requires pre-approved templates for outbound business-initiated messages, you are responsible for obtaining those approvals.
  • Identification. You must clearly identify yourself or your business in messages where required by law.
  • Recordkeeping. You are responsible for retaining records of consent and message contents as required by your jurisdiction.

6. HIPAA — your responsibility

Strategic AI Architects offers Ambrose as a tool that can be configured to handle Protected Health Information (“PHI”) under HIPAA. You acknowledge that:

  • You are the Covered Entity or Business Associate with primary responsibility for HIPAA compliance for your data flows.
  • A Business Associate Agreement (“BAA”) with Strategic AI Architects is required before SAA may handle PHI on your behalf as a Business Associate. Without an executed BAA, you must not use Ambrose to process identifiable PHI in any mode that allows PHI to leave your machine.
  • The PHI Rail scrubs the 18 HIPAA Safe Harbor identifiers and additional insurance-specific identifiers from outbound payloads to non-BAA destinations by default. The PHI Rail is a privacy engineering tool, not a substitute for your own HIPAA compliance program. You remain responsible for your minimum-necessary determinations, your authorization documentation, your accounting of disclosures, and all other HIPAA obligations applicable to you.
  • BAA Mode disables the PHI Rail scrub and sends raw PHI to the selected AI provider. You must not enable BAA Mode for an AI provider with whom you do not have an executed BAA in force.
  • We do not and cannot guarantee HIPAA compliance for your specific use case. Consult HIPAA-qualified legal counsel.

7. Third-party services

The Service integrates with third-party services including AI providers (Anthropic, AWS Bedrock, Groq, OpenRouter), CRM (GoHighLevel), messaging (Meta WhatsApp Business Cloud API, Twilio, others), payment processing (Stripe), and others. Your use of those services is governed by their own terms and privacy policies. Strategic AI Architects is not responsible for the acts or omissions of any third-party service.

When you connect a third-party account, you authorize Strategic AI Architects to exchange data with that service on your behalf as needed to operate the integration.

8. Intellectual property

8.1 Our property

Ambrose, including all software, source code, content, documentation, designs, and trademarks, is owned by Strategic AI Architects or our licensors and is protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms. We reserve all rights not expressly granted.

8.2 Your content

You retain all rights in the content you process through Ambrose (“Your Content”). You grant us a limited, non-exclusive license to host, transmit, display, and process Your Content solely as necessary to provide the Service to you.

We do not use Your Content to train AI models for general-purpose use, and we do not permit our AI subprocessors to do so.

8.3 Feedback

If you send us feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose, with no obligation to you.

9. AI output disclaimers

Ambrose uses third-party AI models (large language models) to generate text and recommendations. You acknowledge:

  • AI output may be inaccurate, incomplete, or fabricated (“hallucinated”) and must be reviewed by you before being relied on or sent to anyone.
  • AI output is not legal advice, not medical advice, not insurance recommendation, not financial advice. It is a draft for your review.
  • You are responsible for the final content of any communication or decision that incorporates AI output.
  • AI-generated text about specific clients or scenarios may include errors of fact even when the prompt was correct, including invented names, details, or references.

You agree to use professional judgment before sending or acting on any AI output.

10. Service availability

We aim for high availability but do not guarantee uninterrupted access. The Service may be unavailable due to maintenance, third-party outages, force majeure, or other causes. Where we plan maintenance, we will give reasonable notice. We are not liable for interruptions caused by third-party services or events outside our reasonable control.

11. Termination

11.1 By you

You may terminate your account at any time per Section 3.3.

11.2 By us

We may suspend or terminate your account immediately if you breach these Terms, if we believe your use of the Service exposes us or other users to risk, if required by law or court order, or if you fail to pay fees when due. Where reasonably possible, we will give notice and an opportunity to cure.

11.3 Effect

Upon termination, your right to access the Service ends. We will delete your account data per the Privacy Policy. Sections that by their nature should survive termination (intellectual property, disclaimers, limitation of liability, indemnity, governing law) survive.

12. Disclaimer of warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” STRATEGIC AI ARCHITECTS DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND TITLE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI OUTPUT WILL BE ACCURATE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. THE ABOVE EXCLUSIONS APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STRATEGIC AI ARCHITECTS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) ONE HUNDRED U.S. DOLLARS ($100).

THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN THOSE JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MINIMUM EXTENT PERMITTED BY LAW.

14. Indemnification

You agree to defend, indemnify, and hold harmless Strategic AI Architects and its officers, directors, employees, and agents from and against any third-party claim, demand, or action, including reasonable attorneys’ fees, arising out of or related to:

  • Your breach of these Terms;
  • Your violation of applicable law (including TCPA, CAN-SPAM, HIPAA, GDPR, state privacy law);
  • Your content or messages sent through the Service;
  • Your use of the Service in any manner inconsistent with consent or authorization you have collected;
  • Your enabling of BAA Mode for any provider with whom you do not have an executed BAA.

15. Governing law and disputes

15.1 Governing law

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

15.2 Informal resolution

Before filing a claim, you agree to contact us at legal@strategicaiarchitects.com and attempt to resolve the dispute informally for at least 60 days.

15.3 Arbitration

Any dispute not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will take place in Miami-Dade County, Florida, or via video conference at the parties’ agreement. Judgment on the award may be entered in any court of competent jurisdiction.

15.4 Class action waiver

You and Strategic AI Architects each agree to bring claims only in individual capacity, not as a plaintiff or class member in any class or representative action. The arbitrator may not consolidate claims or preside over any form of representative or class proceeding.

15.5 Exception for small-claims and IP

Either party may bring a claim in small-claims court if it qualifies, and either party may seek injunctive or equitable relief in court for actual or threatened infringement of intellectual property rights.

15.6 30-day opt-out

You may opt out of the arbitration agreement and class-action waiver in Sections 15.3 and 15.4 by sending written notice to legal@strategicaiarchitects.com within 30 days of first accepting these Terms. Opting out does not affect any other provision.

16. Changes to these Terms

We may update these Terms from time to time. When we do, we update the “Last updated” date at the top. Material changes will be communicated at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance. If you do not accept the updated Terms, your remedy is to stop using the Service and cancel your subscription.

17. Miscellaneous

  • Entire agreement. These Terms, together with the Privacy Policy and any order form or written agreement between us, constitute the entire agreement between you and Strategic AI Architects.
  • Severability. If any provision is found unenforceable, the remaining provisions remain in effect.
  • No waiver. Our failure to enforce any right is not a waiver of that right.
  • Assignment. You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, sale of assets, or by operation of law.
  • Notices. We may give notice by email to the address on your account or by posting in the Service. You may give notice to legal@strategicaiarchitects.com.
  • Force majeure. Neither party is liable for failure to perform due to causes beyond its reasonable control.
  • Independent contractors. The parties are independent contractors. No agency, partnership, joint venture, or employment is created.

18. Contact

General questionssupport@strategicaiarchitects.com
Legal noticeslegal@strategicaiarchitects.com
Privacyprivacy@strategicaiarchitects.com
Mailing address(your registered business address)